///The Importance of Purchasing a POS System with Customer Service Support

The Importance of Purchasing a POS System with Customer Service Support


Your credit card processing equipment does a great deal more than just accept customer payments. Today’s POS solutions can help you with many of the facets involved in successfully running your business. If you are upgrading, make sure that your new POS contains these helpful features as well as one more that is even more crucial: excellent customer service.

When the time comes to take the plunge and step up your POS game, resist the impulse to be a rugged individualist. In other words, you don’t need to figure everything out on your own. That mentality may have suited the heroes of old movie Westerns, but it can definitely be counterproductive when it comes to updating your business equipment. If you attempt to go it alone, you will not just waste time; you may also fail to grasp all of the features your system has to offer.

For the record, a modern POS solution will be brimming with tools to help you enhance your operations. It will enable you to monitor your inventory, alerting you if an item is running low. Furthermore, you can learn who buys what products as well as during what times of the year they make their purchases. Your POS can transform starting a customer loyalty program into an automated process that requires very little of your time and energy, thereby giving you easy access to valuable contact information about your best customers. By many estimates, a good POS solution can help you cut your costs by as much as ten percent. What’s more, credit card processing equipment backed by superlative customer service can provide you and your customers with secure and seamless payment transactions.

What Does Excellent Customer Service Mean?

Although your new POS solution should not require weeks of training and should instead be intuitive to use, you will still want your provider to have 24/7 customer service that will guide you through the installation and maintenance of the system. Because no two businesses are exactly alike, the company should analyze your needs and requirements and customize your system to suit your priorities. Don’t be surprised if they ask questions about your customers, your floor plan and your network speed. The more forthcoming you are, the better your POS solution will be.

The Training Process

Top-shelf customer care doesn’t stop there. In fact, the time you will truly see it shine is throughout the training period. During this interval, you and your staff will, with the help of your POS provider, learn about all of the features and capabilities of your system. No matter how busy your employees may be, it is vital that you require them to go through instruction in the use of your new POS system. That is because no matter how attentive and knowledgeable your provider’s customer care may be, it will be much more difficult to resolve crises if your people lack the knowledge necessary to run the equipment and access all of its features. A good POS customer service representative will make the learning curve as easy as possible and will even give you resources that you can use to reinforce the information that has been taught to your staff.

By the time your new system goes live with real customers, you and your personnel should feel comfortable with the ins and outs of its operation. Excellent customer service also means listening to your needs and questions as well as assisting everyone involved throughout the process.

Maintenance and Troubleshooting

Working with a new system can be daunting, and issues may arise long after the setup is complete. For that reason, your POS vendor’s customer care needs to be ongoing and available whenever you need it. Be sure you have a POS provider with gold-standard customer service and know how to access it. Keep the contact information readily accessible. A good vendor will be available by email and phone day and night since many businesses experience their busiest times during evening and weekend hours. Ideally, it should not take longer than an hour for a representative to get back to you. If your system is a modern, cloud-based POS, most help should be able to occur remotely, thus saving you a great deal of time.

A Solution That Grows With You

When you have chosen a POS solution with high-quality customer care, you can be assured that your needs and concerns will be a priority for your provider for as long as you have the account. That means that if you experience changes in your customer base, your size or your location, your POS provider can adjust right along with you. Furthermore, as security needs evolve, your provider should continue to furnish you with the latest equipment and information on how to steer clear of security and data breaches.

When it comes to running your store or restaurant, think of your POS as a loyal ally working at your side to help you meet and exceed your goals. Behind that silent partner, know that there is a company that is steadfastly committed to your success. With smart and reliable assistants like these, you can take your business to the next level.

By | June 16th, 2016|Latest News|0 Comments